This keynote will explore how the concept of intelligence, human, artificial, and organisational, is evolving in response to rapid technological change. The session will highlight how insurance and financial services players must adapt decision-making, culture, and leadership to harness data, AI, and automation meaningfully, while preserving human insight, ethics, and trust. 

Speakers: TBC

As insurers embrace automation, data, and digital platforms to serve customers more efficiently, a new challenge has emerged: how do we ensure we don’t lose the human touch? In this closing session, leaders from insurance, communications, and psychology explore how digital transformation can be balanced with empathy, emotional intelligence, and meaningful connection. Join this powerful conversation on how to design trust, warmth, and care into efficient client journeys, moving away from transactional to relational motivation. 

Speakers: Mark Baker (CEO mygrow) | Graham Harvey(CEO Cardinal) |  Tony van Niekerk (Moderator)

The general theme to this is around that as AI takes on more responsibility in underwriting, renewals, and policy decision-making, how do we ensure it’s held to the same ethical and operational standards as its human predecessors? We can unpack the emerging compliance challenges of algorithmic decision-making in policy administration systems – I will spend some time writing out my thinking on this but there is a debate on whether our traditional notions of auditability, traceability, and accountability are ready for an AI-powered future. 

Speakers: Dane Richards (CEO JMR) |  Tony van Niekerk (Moderator)

In today’s tech-driven environment, productivity isn’t about doing more, it’s about achieving more with less friction. This fireside chat explores how Financial Services Providers (FSPs) can unlock real value by embracing tools that automate workflows, streamline communication, and deliver smarter client service. From integrated WhatsApp messaging to secure e-signatures and real-time business insights, Craig Grasco unpacks how platforms like FSPHub are enabling leaner, more agile advisory businesses. Hosted by Brent Munnik, this session offers a practical look at what modern productivity really means, and how FSPs can thrive without compromising their mission. 

Speakers: Craig Grasko (Business Dev Director, FSP Hub) | Brent Munnik (Marketing Director COVER)

Join Discovery Insure CEO in an engaging fireside chat exploring how data-driven innovation is reshaping the insurance landscape. Centred on the Vitality Drive programme and Discovery’s pioneering Shared-Value model, this session will uncover how behavioural insights create mutual benefit for customers and insurers, unlocking new opportunities across the broader insurance ecosystem. Expect thought-provoking perspectives on turning data into unexpected value, for policyholders, partners, and society at large

Speakers: Robert Atwell, CEO Discover Insure

Digitisation in insurance is no longer a future ambition; it’s a present-day imperative. But for many insurers, the journey is complex, involving more than just technology upgrades. It’s about modernising core systems, reimagining customer journeys, redefining workforce roles, and enabling agile innovation. This panel explores how insurers are navigating this journey across different business sizes and levels of digital maturity, what’s working, what’s stalling, and how insurers, brokers, tech partners, and regulators can align around a shared vision of digital progress. 

Speakers: Clinton Da Costa Brown, (SSP) | Elliot Schwartz (Independent Consultant) | Moderator (Tony van Niekerk) 

Despite collecting more data than ever before, many insurance organisations still struggle to turn this data into real-time, usable intelligence. This session will examine how to solve the “last mile” problem—getting data out of silos and into the hands of decision-makers in underwriting, claims, compliance, fraud detection, product innovation, and customer engagement. 

Speakers:Angus Black, Director, Barnowl Data Solutions | Mohammed Vadee (Interim Chief Executive Officer Astute FSE) |  Brent Munnik (moderator)

This discussion will explore the evolution from basic task automation to true human-tech collaboration. While automation has historically been seen as a threat to jobs, we’ll explore how today’s AI-powered tools are augmenting human intelligence, enhancing speed, accuracy, insight, and strategic decision-making across insurance value chains. 

Speakers: Ravi Govender, Group Digital and Technology Officer at Momentum | Mark Robinson (CTO iTOO) | Tony Van Niekerk (moderator)