This keynote will explore how the concept of intelligence, human, artificial, and organisational, is evolving in response to rapid technological change. The session will highlight how insurance and financial services players must adapt decision-making, culture, and leadership to harness data, AI, and automation meaningfully, while preserving human insight, ethics, and trust. 

This session addresses the real-world challenge of integrating legacy systems with new-age platforms and APIs. Speakers will share insights on balancing transformation with continuity, the risks of “rip and replace” strategies, and how incremental innovation can unlock value in underwriting, policy management, and CRM processes. 

Here, the focus is on how data can inspire innovation when approached creatively. This session will showcase how insurers, brokers, and tech partners are using behavioural analytics, real-time data, and customer insights to develop new products, enhance service delivery, and unlock underserved markets. 

This discussion will delve into how AI and automation are not just replacing routine tasks but augmenting human capabilities, enhancing judgement, speed, and precision. Panelists will examine where true value lies in letting tech handle the mundane while humans focus on complex, relationship-based, or ethical decision-making. 

This conversation will explore the evolving skills needed for professionals in the AI-enabled workplace, from data literacy and systems thinking to emotional intelligence and adaptability. It will also touch on practical steps employers, intermediaries, and individuals can take to stay future-ready. 

What does productivity mean in a digitally transformed world? This session will examine how tools like cloud platforms, AI assistants, process automation, and workflow integration are reshaping output expectations, emphasising outcomes over activity and enabling leaner, more agile businesses. 

Despite having access to more data than ever, many organisations struggle to convert it into actionable intelligence. This panel will focus on the “last mile” problem: making data usable for frontline decision-making, underwriting, fraud detection, and client servicing. Speakers will discuss how to close this gap with the right tools, culture, and skills. 

This session tackles how brokers, planners, and providers can grow their digital visibility and brand trust in an algorithm-driven world. The discussion will include SEO, content marketing, client engagement, reputation management, and how platforms like Google, LinkedIn, and social media influence modern advice-seeking behaviours.

The final keynote will paint a forward-looking picture of how intelligence, augmented by AI, enriched by data, and driven by ethics, will shape the insurance and financial planning ecosystem by 2030. This session will challenge attendees to reimagine business models, talent development, and client relationships for a radically intelligent future.