Presentations & Demos

The TechFest 2024 Day 02 panel on data, featuring industry experts Dane Richards, Angus Black, and Kali Bagary, provided a deep dive into the pivotal role of data in driving the future of insurance. The discussion covered a broad range of topics, including data ownership, the challenges of legacy systems, regulatory compliance, and the strategic use of data for business growth and customer engagement.

This demo and overview presented by SSP focuses on the importance of balancing technology and human interaction in the insurance industry to enhance customer service. Marcia Le Roux, who has extensive experience as both a financial advisor and a software provider, emphasizes the ongoing challenge of integrating technology with human customer service.Marcia highlights how technology can streamline processes and improve efficiency, but underscores the irreplaceable role of human empathy and understanding, especially during complex claims. Drawing from personal experiences and industry research, Marcia outlines key areas where both technology and human elements are essential, such as personalized service, efficient communication, problem-solving, and building trust. The session concludes by advocating for a synergy between technological advancements and human touch to create exceptional customer experiences and long-term business success.

In this Demo session, Joel Rothman introduces insdi, an instant digital forms solution co-founded by himself and Nick Esterhuyzen in 2020. Motivated by personal frustration with paperwork in medical treatments and other industries, they developed insdi to make information gathering more efficient and mobile-friendly. Insdi focuses on instant digital forms suitable for legislated environments and data sovereignty. Joel elaborates on the platform’s functionalities, including rapid setup, self-service template management, and user engagement tracking. Several client scenarios highlight insdi’s flexibility and efficiency in different sectors, like insurance. The demo concludes by showing how insdi can streamline onboarding processes, manage large-scale data submissions, and integrate easily into existing business workflows.

YuLife aimed to create an advanced admin system tailored for the South African market, that complimented and met the needs of the digitally enabled app offering to the South African market, addressing industry pain points such as manual processes and legacy systems. In collaboration with JMR Software, YuLife adopted an Agile approach, ensuring the system was seamless, automated, and integrated. The project followed a set timeline with multiple phases, achieving milestones from August 2022 to March 2024, including the launch of the YuLife South Africa app. The app promotes healthier lifestyles by rewarding employees with Yucoin for activities like walking and cycling. The YuLife app also offers features like wellbeing challenges, rewards, and a comprehensive wellbeing hub. The partnership between YuLife and JMR Software emphasized cultural alignment, agility, and efficiency, leading to a successful implementation in the South African market.