This keynote will explore how the concept of intelligence, human, artificial, and organisational, is evolving in response to rapid technological change. The session will highlight how insurance and financial services players must adapt decision-making, culture, and leadership to harness data, AI, and automation meaningfully, while preserving human insight, ethics, and trust. 

Speakers: Graham Gordon (Sapiens)

As insurers embrace automation, data, and digital platforms to serve customers more efficiently, a new challenge has emerged: how do we ensure we don’t lose the human touch? In this closing session, leaders from insurance, communications, and psychology explore how digital transformation can be balanced with empathy, emotional intelligence, and meaningful connection. Join this powerful conversation on how to design trust, warmth, and care into efficient client journeys, moving away from transactional to relational motivation. 

Speakers: Mark Baker (CEO, mygrow) | Graham Harvey (CEO, Cardinal) | Wimpie van der Merwe (CEO, Global Choices) | Moderator: Tony van Niekerk

As AI takes on more responsibility in underwriting, renewals, and policy administration, this session tackles a pressing question: how do we hold algorithmic decisions to the same ethical and operational standards as humans? We’ll unpack the real compliance challenges of AI – governance, data lineage, auditability, explainability, and accountability, and debate whether today’s controls are fit for an AI-powered future. Expect clear frameworks, practical guardrails, and the tough questions to ask your teams and vendors so you leave knowing what “good” looks like.

Speakers: Dane Richards (CEO, JMR) | Moderator: Tony van Niekerk 

In today’s tech-driven environment, productivity isn’t about doing more, it’s about achieving more with less friction. This fireside chat explores how Financial Services Providers (FSPs) can unlock real value by embracing tools that automate workflows, streamline communication, and deliver smarter client service. From integrated WhatsApp messaging to secure e-signatures and real-time business insights, Craig Grasco unpacks how platforms like FSPHub are enabling leaner, more agile advisory businesses. Hosted by Brent Munnik, this session offers a practical look at what modern productivity really means, and how FSPs can thrive without compromising their mission. 

Speakers: Craig Grasko (Business Dev Director, FSP Hub) | Sean Barrett (Chief Executive Officer, FSP Hub) | Brent Munnik (Marketing Director COVER)

Join Discovery Insure CEO in an engaging fireside chat exploring how data-driven innovation is reshaping the insurance landscape. Centred on the Vitality Drive programme and Discovery’s pioneering Shared-Value model, this session will uncover how behavioural insights create mutual benefit for customers and insurers, unlocking new opportunities across the broader insurance ecosystem. Expect thought-provoking perspectives on turning data into unexpected value, for policyholders, partners, and society at large

Speakers: Robert Atwell (CEO, Discover Insure) | Moderator: Tony Van Niekerk 

Digitisation in insurance is no longer a future ambition; it’s a present-day imperative. But for many insurers, the journey is complex, involving more than just technology upgrades. It’s about modernising core systems, reimagining customer journeys, redefining workforce roles, and enabling agile innovation. This panel explores how insurers are navigating this journey across different business sizes and levels of digital maturity, what’s working, what’s stalling, and how insurers, brokers, tech partners, and regulators can align around a shared vision of digital progress. 

Speakers: Clinton Da Costa Brown, Solution Sales Advisor (SSP) | Elliot Schwartz (Independent Consultant) | Bruce Sahd (CEO, CaseJohnson) |  Moderator: Bruce Sahd

Despite collecting more data than ever before, many insurance organisations still struggle to turn this data into real-time, usable intelligence. This session will examine how to solve the “last mile” problem—getting data out of silos and into the hands of decision-makers in underwriting, claims, compliance, fraud detection, product innovation, and customer engagement. 

Speakers: Kali Bagari (Sapiens) | Angus Black (Director, Barnowl Data Solutions) | Mohammed Vadee (Interim Chief Executive Officer, Astute FSE) |  Moderator: Bruce Sahd

This discussion will explore the evolution from basic task automation to true human-tech collaboration. While automation has historically been seen as a threat to jobs, we’ll explore how today’s AI-powered tools are augmenting human intelligence, enhancing speed, accuracy, insight, and strategic decision-making across insurance value chains. 

Speakers: Ravi Govender (Group Digital and Technology Officer, Momentum) | Mark Robinson (Head of Information Technology, iTOO) | Moderator: Tony Van Niekerk